What to have ready when you call for an emergency repair
Have four things ready: what is happening and when it started, what you have already done (like shutting off water or power), the property ZIP code and type, and how a provider can get in. Then ask the provider about arrival time, fees and how the work is priced before you approve. Call 833-877-1717 when you are ready.
RepairNowUSA editorial review · Last substantively reviewed October 13, 2026 · Review standards
The 30-second description
Providers decide whether they can help, and what to bring, from your first few sentences. Cover:
- What: "Water is pouring from a pipe under the kitchen sink."
- When: "It started about 20 minutes ago."
- What you did: "I shut off the main water valve."
- How bad: "There is about an inch of water on the kitchen floor and it is spreading into the hallway."
- Hazards: "No electrical outlets near it." or "It is near the dishwasher outlet."
Property details
- ZIP code and address.
- Property type: house, condo, apartment, mobile home, office, store, restaurant, warehouse.
- Whether you own, rent or manage it. Renters should notify the landlord; some landlords must approve repairs.
- Basement, crawl space or slab; number of stories.
- Equipment details if relevant: water heater or furnace brand and age, roof type, panel brand.
Photos and video
- A wide shot of the area and close-ups of the problem.
- Model and serial number labels on equipment.
- The breaker panel label if electrical.
- Keep these for insurance, too.
Access and timing
- Who will be there, and a callback number.
- Gate codes, parking, building access rules, pets.
- For businesses: hours, after-hours access and who can approve work.
Questions to ask the provider
- When can you arrive, and will you call when you are on the way?
- Is there a call-out, trip or diagnostic fee? Is it higher after hours?
- How is the repair priced, and will I get a written estimate before work starts?
- Are you licensed and insured for this work where required?
- What payment methods do you accept?
- Is there a warranty on parts and labor?
How RepairNowUSA fits in
RepairNowUSA is a referral and connection service. When you call 833-877-1717, RepairNowUSA uses your description and ZIP code to look for a participating independent provider. If one is available, you are connected and the provider confirms arrival time, pricing and scope directly with you. RepairNowUSA does not perform the work, and availability is not guaranteed.
How RepairNowUSA can help
Call 833-877-1717 and describe what is happening and the property ZIP code. RepairNowUSA looks for a participating independent provider for that kind of work in your area and connects you if one is available. The provider confirms timing, scope and price with you and does the work. Availability and response times vary and are not guaranteed.
Call 833-877-1717Common questions
What information do I need when calling for an emergency repair?
What is happening and when it started, what you have already done, the ZIP code and property type, any hazards, and how the provider can get in.
Should I ask about price before the provider comes?
Yes. Ask about call-out or diagnostic fees and how repairs are priced. Many providers give a final price only after seeing the problem, but you can ask for a written estimate before work starts.
Do I need to be there when the provider arrives?
Usually someone needs to provide access and approve the work. Arrange access details in advance if you cannot be there.
Is RepairNowUSA the company that does the repair?
No. RepairNowUSA connects callers with participating independent providers, who perform the work and set their own pricing.
Can I call any time?
Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.
Authoritative references
These public sources give general safety context. They do not replace an on-site evaluation, and RepairNowUSA does not perform the work.