Stop the water
Close the nearest valve or the building main. Only qualified people should shut down fire sprinkler systems.
Commercial plumbing problem actively damaging the property?
A burst pipe, sewage backup or failed water heater in a commercial building can close a business or flood tenants below. Stop the water, protect people and equipment, then call 833-877-1717. RepairNowUSA connects the request. An independent provider does the work.
Am I in the right place?Yes for active leaks, burst pipes, sewage backups, restroom failures and loss of water in commercial, multifamily or institutional buildings.
Is this urgent?Yes when water is spreading, sewage is involved, or operations are stopped.
What do I do next?Close the nearest shutoff or the building main, then call 833-877-1717.
Restaurants and drains: commercial drain cleaning. Sewer: commercial sewer. Water cleanup: commercial water extraction.
RepairNowUSA editorial review · Last substantively reviewed October 14, 2026 · Review standards
What to do now
Protect people and property
Keep people away from water near electrical equipment and below sagging ceilings. Move inventory and equipment.
Notify tenants below
Water travels to floors and units below. Warn them and check those spaces.
Sprinklers and electrical rooms
Fire sprinkler leaks need a licensed fire protection contractor and may require notifying the fire department or alarm company before shutting a system down. Keep water away from electrical rooms. RepairNowUSA does not guarantee response times or service-level agreements; availability varies by location and provider capacity.
Common situations
Burst pipe
A broken supply line can flood multiple floors quickly. See burst pipe repair.
Sewage backup
Backups close restrooms and kitchens and need cleanup. See sewage backup cleanup.
Water heater failure
No hot water or a leaking heater can stop operations. See commercial water heater repair.
Fire sprinkler leak
Sprinkler leaks need a licensed fire protection contractor and may require notifying the fire department or alarm company.
What to have ready when you call
- Property ZIP code and building type
- What is happening and where
- Whether the water is shut off
- Floors, units or tenants affected
- Access instructions and an on-site contact
- Who can authorize work and any vendor requirements, such as a COI
How commercial emergency plumbing usually works
- Stop the source. The plumber isolates the leak or backup.
- Temporary repair. Critical services such as water and restrooms are restored where possible.
- Permanent repair. Failed pipe, valves or fixtures are replaced.
- Water damage. Wet areas need drying. See commercial water damage restoration.
Know where your building’s main shutoff valves are before an emergency, and label them.
What happens when you call RepairNowUSA
- Describe what is happening in plain words and give the property ZIP code. You do not need to know which trade to ask for.
- RepairNowUSA checks for a participating independent provider who handles commercial emergency plumbing in that area.
- If one is available, you are connected. The provider confirms timing, access, scope and price with you before any work.
- The provider, not RepairNowUSA, diagnoses and performs the repair.
RepairNowUSA is a referral and connection service. Provider availability and response times vary by location, time and demand, and are not guaranteed. Before you approve work, ask what was found, the price, the timing and what is not included.
Call 833-877-1717Commercial plumbing problem actively damaging the property questions
Does RepairNowUSA guarantee response times?
No. RepairNowUSA connects you with a participating independent provider when one is available. Timing depends on location and capacity.
Who should shut off a sprinkler system?
Only qualified people, because the building loses fire protection. The building may need a fire watch until it is restored.
Can repairs be done while the business is open?
Often, with shutoffs scheduled to limit disruption.
Who is responsible in a multi-tenant building?
It depends on the lease and where the failure is. Involve the property owner or manager early.
Should we close restrooms or the kitchen?
If sewage is backing up or water is leaking near food areas, close those areas until the problem is fixed and cleaned. Food-service operators should follow their health department’s guidance.
Can I call at night or on a weekend?
Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.
Authoritative references
These public sources give general safety context. They do not replace an on-site evaluation, and RepairNowUSA does not perform the work.