Check power
Power supplies and battery backup.
Access-controlled door not unlocking, locking or communicating?
Card readers, keypads, maglocks and electric strikes can fail, locking people out or leaving doors unsecured. Call 833-877-1717. RepairNowUSA connects the request. An independent locksmith or door technician does the work.
Am I in the right place?Yes for doors that will not unlock for valid credentials, will not lock, or show offline readers.
Is this urgent?Urgent when a building cannot be secured or required exits do not function.
What do I do next?Call 833-877-1717 with the system type.
Locks only: commercial locksmith.
RepairNowUSA editorial review · Last substantively reviewed October 13, 2026 · Review standards
What to do now
Check the software
Credential and schedule settings.
Exit safety
Doors must still open from inside per code.
Safety and authorization
If a child, vulnerable person or pet is locked in a car or building and in danger, call 911 first. After a break-in, call the police and let them finish before changing locks. Providers verify that you live at or are authorized for the property before opening or rekeying a lock. Have ID or proof of authority ready.
Common causes
Power supply failure
Doors unlocked or dead readers.
Electric strike or maglock
Door will not latch or release.
Reader or controller
Offline.
Network issues
Cloud systems disconnected.
What to have ready when you call
- Property ZIP code, home or business
- Door or lock type
- Whether you are locked out now
- ID or proof of authority available
What happens when you call RepairNowUSA
- Describe what is happening in plain words and give the property ZIP code. You do not need to know which trade to ask for.
- RepairNowUSA checks for a participating independent provider who handles access control repair in that area.
- If one is available, you are connected. The provider confirms timing, access, scope and price with you before any work.
- The provider, not RepairNowUSA, diagnoses and performs the repair.
RepairNowUSA is a referral and connection service. Provider availability and response times vary by location, time and demand, and are not guaranteed. Before you approve work, ask what was found, the price, the timing and what is not included.
Call 833-877-1717Access-controlled door not unlocking questions
What should I do if access control fails open?
Assign staff or use mechanical locks while it is repaired, without blocking required exits.
Can I call at night or on a weekend?
Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.