Stop the dryer
Running the motor without the drum can overheat it.
Dryer runs but the drum will not turn?
If the motor hums or runs but the drum does not turn, the drive belt has usually broken or slipped, or the motor or rollers have failed. Stop using it and call 833-877-1717. RepairNowUSA connects the request. An independent appliance technician does the repair.
Am I in the right place?Yes for a drum that will not turn.
Is this urgent?Not usually an emergency.
What do I do next?Stop the dryer and call 833-877-1717.
Noises before it stopped: dryer making noise.
RepairNowUSA editorial review · Last substantively reviewed October 13, 2026 · Review standards
What to do now
Check the door switch
It will not run with the door ajar.
Note sounds
Thump, snap or hum.
Unplug before servicing
Always unplug a dryer before moving it or reaching behind it.
Common causes
Broken belt
Motor runs, drum free-spins by hand.
Idler pulley
Squealing before failure.
Drum rollers
Thumping then stopping.
Motor
Hums, does not run.
What to have ready when you call
- Property ZIP code, home or business
- Brand and model number (usually inside the door or on the back)
- Gas or electric
- Sounds
What happens when you call RepairNowUSA
- Describe what is happening in plain words and give the property ZIP code. You do not need to know which trade to ask for.
- RepairNowUSA checks for a participating independent provider who handles dryer repair in that area.
- If one is available, you are connected. The provider confirms timing, access, scope and price with you before any work.
- The provider, not RepairNowUSA, diagnoses and performs the repair.
RepairNowUSA is a referral and connection service. Provider availability and response times vary by location, time and demand, and are not guaranteed. Before you approve work, ask what was found, the price, the timing and what is not included.
Call 833-877-1717Dryer runs but the drum will not turn questions
Why will my dryer drum not spin?
Usually a broken belt, worn idler pulley, rollers or a motor problem.
Can I call at night or on a weekend?
Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.
Authoritative references
These public sources give general safety context. They do not replace an on-site evaluation, and RepairNowUSA does not perform the work.