Check power
Make sure the opener is plugged in and the outlet has power. Check the breaker and any GFCI.
Garage door opener not working or not moving the door?
If the opener hums, clicks or runs without moving the door, or does nothing, the problem may be power, the motor, gears, limit settings or a disconnected trolley. Call 833-877-1717. RepairNowUSA connects the request. An independent garage door technician does the repair.
Am I in the right place?Yes for openers that will not run, run without moving the door, reverse, or stop partway.
Is this urgent?Urgent if the door is stuck open or a vehicle is trapped.
What do I do next?Check power and the release, then call 833-877-1717.
Remote only: keypad and remote.
RepairNowUSA editorial review · Last substantively reviewed October 14, 2026 · Review standards
Safe checks
Check the release
If the emergency release was pulled, the opener runs without moving the door.
Stop if the door is heavy
If the opener strains or the door barely moves, a broken spring may be the real problem. See spring repair.
Springs and cables are dangerous
Garage door springs and cables hold enormous tension and can cause serious injury. Never adjust, loosen or remove springs, cables or bottom brackets yourself. Only pull the emergency release when the door is fully closed: releasing a raised door with a broken spring can make it fall. Keep children and pets away from a damaged door.
Common causes
Opener hums but does not move
A failed capacitor, stripped gear or broken spring can cause this.
Opener runs but door stays put
The trolley may be disconnected or the drive gear stripped.
Door reverses
Sensor problems or force settings. See sensor repair.
No response
Power, logic board or wall button problems.
What to have ready when you call
- Property ZIP code and whether it is a home or business
- What the opener does: nothing, hums, runs without moving or reverses
- Opener brand and age, if known
- Whether you heard a loud bang
- Whether a vehicle is trapped
How garage door opener repair usually works
- Check the door first. The technician checks the springs and balance, because a heavy door damages openers.
- Diagnose the opener. Power, gears, capacitor, logic board and limits are checked.
- Repair. Failed parts are replaced.
- Replace if needed. Old openers may be replaced if parts are not available.
Openers are not built to lift an unbalanced door. Replacing an opener without fixing a broken spring often leads to another failure.
What happens when you call RepairNowUSA
- Describe what is happening in plain words and give the property ZIP code. You do not need to know which trade to ask for.
- RepairNowUSA checks for a participating independent provider who handles garage door repair in that area.
- If one is available, you are connected. The provider confirms timing, access, scope and price with you before any work.
- The provider, not RepairNowUSA, diagnoses and performs the repair.
RepairNowUSA is a referral and connection service. Provider availability and response times vary by location, time and demand, and are not guaranteed. Before you approve work, ask what was found, the price, the timing and what is not included.
Call 833-877-1717Garage door opener not working or not moving the door questions
Why does my opener run but the door does not move?
The trolley may be disconnected or the drive gear stripped.
Do providers work on major opener brands?
Many technicians service major opener brands. Share the brand and model when you call.
Repair or replace an opener?
It depends on the opener’s age, parts availability and the cost of the repair.
Can I call at night or on a weekend?
Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.