Do not use the lock with a broken key inside
It pushes the piece deeper.
Lost, broken or unusable property key?
Lost keys and keys broken off in a lock are common locksmith calls. If keys were lost or stolen, rekeying may be safer than copying. Call 833-877-1717. RepairNowUSA connects the request. An independent locksmith or door technician does the work.
Am I in the right place?Yes for lost keys, keys broken in a lock, or worn keys that no longer work.
Is this urgent?Urgent if you cannot get in or secure the property.
What do I do next?Call 833-877-1717.
After theft: lock replacement.
RepairNowUSA editorial review · Last substantively reviewed October 13, 2026 · Review standards
What to do now
Consider rekeying
If keys may be in someone else’s hands.
Have ID ready
Providers verify authority.
Safety and authorization
If a child, vulnerable person or pet is locked in a car or building and in danger, call 911 first. After a break-in, call the police and let them finish before changing locks. Providers verify that you live at or are authorized for the property before opening or rekeying a lock. Have ID or proof of authority ready.
Common causes
Lost keys
Rekeying recommended.
Broken key in lock
Extraction.
Worn key
New key cut to code.
Restricted keys
May need authorization.
What to have ready when you call
- Property ZIP code, home or business
- Door or lock type
- Whether you are locked out now
- ID or proof of authority available
What happens when you call RepairNowUSA
- Describe what is happening in plain words and give the property ZIP code. You do not need to know which trade to ask for.
- RepairNowUSA checks for a participating independent provider who handles key replacement in that area.
- If one is available, you are connected. The provider confirms timing, access, scope and price with you before any work.
- The provider, not RepairNowUSA, diagnoses and performs the repair.
RepairNowUSA is a referral and connection service. Provider availability and response times vary by location, time and demand, and are not guaranteed. Before you approve work, ask what was found, the price, the timing and what is not included.
Call 833-877-1717Lost questions
Should I rekey after losing keys?
If there is any chance someone could find and use them, rekeying is the safer choice.
Can I call at night or on a weekend?
Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.