Secure it
Temporary lock or block if it will not latch.
Residential window damaged, drafty or will not close?
Windows that will not close, lock, or stop water put security and the building at risk. Call 833-877-1717. RepairNowUSA connects the request. An independent glass or window provider does the work.
Am I in the right place?Yes for windows that will not open, close or lock, cracked glass, drafts, or leaks.
Is this urgent?Urgent if it cannot be secured or water is entering.
What do I do next?Call 833-877-1717.
Broken glass: broken window.
RepairNowUSA editorial review · Last substantively reviewed October 13, 2026 · Review standards
What to do now
Catch water
Towels at the sill.
Note the window type
Double-hung, slider, casement.
Glass safety
Keep people and pets away from broken glass, wear shoes and heavy gloves, and leave glass still in the frame for the provider. After a break-in, call the police before cleanup.
Common causes
Broken balance
Sash will not stay up.
Lock failure
Will not latch.
Seal failure
Fogging.
Frame rot
Soft wood.
What to have ready when you call
- Property ZIP code, home or business
- Window or door size and floor
- Glass type if known: single, double-pane, tempered
- Whether the opening is exposed
What happens when you call RepairNowUSA
- Describe what is happening in plain words and give the property ZIP code. You do not need to know which trade to ask for.
- RepairNowUSA checks for a participating independent provider who handles window repair in that area.
- If one is available, you are connected. The provider confirms timing, access, scope and price with you before any work.
- The provider, not RepairNowUSA, diagnoses and performs the repair.
RepairNowUSA is a referral and connection service. Provider availability and response times vary by location, time and demand, and are not guaranteed. Before you approve work, ask what was found, the price, the timing and what is not included.
Call 833-877-1717Residential window damaged questions
Why will my window not stay open?
Usually a broken balance or spring.
Can I call at night or on a weekend?
Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.
Authoritative references
These public sources give general safety context. They do not replace an on-site evaluation, and RepairNowUSA does not perform the work.