Switch to manual or off
Following the operator’s controls.
Automatic entry door not opening, closing or operating safely?
Automatic sliding and swing doors at stores, healthcare and offices must operate safely. Doors that hit people, will not close or will not open need prompt service. Call 833-877-1717. RepairNowUSA connects the request. An independent locksmith or door technician does the work.
Am I in the right place?Yes for doors that stick, will not open, will not close, open too fast, or have failed sensors.
Is this urgent?Urgent if a door strikes people, will not close for security, or blocks a required exit.
What do I do next?Switch the door to off or manual if safe, mark it, and call 833-877-1717.
Commercial door hardware: commercial door repair.
RepairNowUSA editorial review · Last substantively reviewed October 13, 2026 · Review standards
What to do now
Mark the door
Signs directing people to another entrance.
Check the track
Debris in floor guides.
Safety and authorization
If a child, vulnerable person or pet is locked in a car or building and in danger, call 911 first. After a break-in, call the police and let them finish before changing locks. Providers verify that you live at or are authorized for the property before opening or rekeying a lock. Have ID or proof of authority ready.
Common causes
Sensor failure
Opens late or not at all.
Motor or belt
Will not move.
Track debris
Sliding doors stick.
Controller
Erratic operation.
What to have ready when you call
- Property ZIP code, home or business
- Door or lock type
- Whether you are locked out now
- ID or proof of authority available
What happens when you call RepairNowUSA
- Describe what is happening in plain words and give the property ZIP code. You do not need to know which trade to ask for.
- RepairNowUSA checks for a participating independent provider who handles automatic door repair in that area.
- If one is available, you are connected. The provider confirms timing, access, scope and price with you before any work.
- The provider, not RepairNowUSA, diagnoses and performs the repair.
RepairNowUSA is a referral and connection service. Provider availability and response times vary by location, time and demand, and are not guaranteed. Before you approve work, ask what was found, the price, the timing and what is not included.
Call 833-877-1717Automatic entry door not opening questions
Is a malfunctioning automatic door a safety issue?
Yes, if it can strike people or blocks an exit. Take it out of service until repaired.
Can I call at night or on a weekend?
Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.