Do not wade into it
If water may touch outlets, cords, the furnace, water heater or panel, stay out and have the power shut off.
Flooded basement or water standing on the basement floor?
Basement water comes from failed sump pumps, groundwater, burst pipes, sewer backups or storm runoff. Do not walk into water that may touch electrical equipment. Stop the source if you can, then call 833-877-1717. RepairNowUSA connects the request. Independent providers handle water removal and the cause.
Am I in the right place?Yes for standing water, wet carpet or seepage on the basement floor or walls.
Is this urgent?Yes, especially if water is rising, near the panel, furnace or water heater, or if it is sewage.
What do I do next?Stay out if the water may be energized. Call 833-877-1717 with the ZIP code and how deep it is.
Pump failed: sump pump repair. Sewage in the floor drain: sewage backup. Burst pipe: burst pipe.
RepairNowUSA editorial review · Last substantively reviewed October 13, 2026 · Review standards
Safety first
Find the source
Pump not running, a pipe leaking, the floor drain backing up, or water coming through walls during rain.
Move what you can safely
Only from dry areas. Photograph damage before cleanup.
Electrical shock risk
Basements hold the electrical panel, furnace and water heater. Standing water can energize the floor. If you cannot shut off power from a dry spot, call the utility, and call 911 if there is immediate danger.
Why basements flood
Sump pump failure
Power loss or a stuck float during heavy rain. See sump pump repair.
Sewer backup
Water up through the floor drain. See sewage backup.
Burst or leaking pipe
See burst pipe.
Groundwater and runoff
Water through walls and floor cracks during storms.
What to have ready when you call
- Property ZIP code, home or business
- Depth of water and whether it is rising
- Likely source
- Whether power is off
- Finished or unfinished basement
- Appliances or stored items affected
What happens when you call RepairNowUSA
- Describe what is happening in plain words and give the property ZIP code. You do not need to know which trade to ask for.
- RepairNowUSA checks for a participating independent provider who handles basement water removal in that area.
- If one is available, you are connected. The provider confirms timing, access, scope and price with you before any work.
- The provider, not RepairNowUSA, diagnoses and performs the repair.
RepairNowUSA is a referral and connection service. Provider availability and response times vary by location, time and demand, and are not guaranteed. Before you approve work, ask what was found, the price, the timing and what is not included.
Call 833-877-1717Flooded basement questions
What do I do first when my basement floods?
Stay out of water that may touch electrical equipment, get the power shut off safely, find and stop the source if possible, then call 833-877-1717.
Can I call about a flooded basement at night?
Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.
Will my finished basement need drywall removed?
Often the lower part of soaked drywall and insulation is removed so walls can dry, especially with contaminated water.
How do I stop it happening again?
Depends on the cause: a backup sump pump, a backwater valve, gutter and grading fixes, or crack sealing. Providers can recommend options.
Authoritative references
These public sources give general safety context. They do not replace an on-site evaluation, and RepairNowUSA does not perform the work.