Alarm and status
Controller alarms, ATS position, run hours.
Commercial standby generator or transfer system failed?
When a commercial generator or automatic transfer switch fails, life-safety systems, refrigeration, data and operations can go down. Call 833-877-1717 with the address, generator details and what is affected. RepairNowUSA connects the request. An independent commercial generator provider does the work.
Am I in the right place?Yes for generators that fail to start or carry load, ATS failures, alarms, fuel or coolant leaks.
Is this urgent?Urgent during an outage or when life-safety, medical, refrigeration or data loads depend on it.
What do I do next?Call 833-877-1717 with the ZIP code, generator make and size, and the alarm shown.
Smaller sites: emergency backup power.
RepairNowUSA editorial review · Last substantively reviewed October 13, 2026 · Review standards
What helps the technician
Load and priority
What must stay powered.
Access
Generator yard, ATS room, keys and contact.
Exhaust, fuel and high voltage
Keep staff away from running engines, exhaust and switchgear. Never attempt manual transfer without trained personnel. If a carbon monoxide alarm sounds or anyone feels dizzy or sick, get everyone outside and call 911.
Common commercial generator failures
Starting system
Batteries and chargers.
Fuel issues
Contaminated or low diesel, gas supply.
ATS failure
Generator runs, load does not transfer.
Cooling and alarms
High temperature, low coolant.
What to have ready when you call
- Property ZIP code and facility type
- Generator make, model and size
- Alarm codes
- Critical loads
- Fuel type and level
- Who can authorize work
What happens when you call RepairNowUSA
- Describe what is happening in plain words and give the property ZIP code. You do not need to know which trade to ask for.
- RepairNowUSA checks for a participating independent provider who handles commercial generator repair in that area.
- If one is available, you are connected. The provider confirms timing, access, scope and price with you before any work.
- The provider, not RepairNowUSA, diagnoses and performs the repair.
RepairNowUSA is a referral and connection service. Provider availability and response times vary by location, time and demand, and are not guaranteed. Before you approve work, ask what was found, the price, the timing and what is not included.
Call 833-877-1717Commercial generator questions
Can I call during an outage at night?
Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.
Does RepairNowUSA guarantee response?
No. Availability depends on location and provider capacity.
Authoritative references
These public sources give general safety context. They do not replace an on-site evaluation, and RepairNowUSA does not perform the work.