Keep it closed
A closed refrigerator keeps food safe for about 4 hours without cooling. A full closed freezer holds about 48 hours, a half-full one about 24. Food that has been above 40°F for more than 2 hours should be thrown out.
Freezer not freezing, leaking, noisy or not running?
A failed freezer can thaw a large amount of food. Keep the door closed, check power and settings, then call 833-877-1717. RepairNowUSA connects the request. An independent appliance technician does the repair.
Am I in the right place?Yes for upright, chest or refrigerator freezers that are warming, frosting, leaking or noisy.
Is this urgent?Urgent when food is thawing.
What do I do next?Keep it closed and call 833-877-1717.
Freezer still running but warm: freezer not freezing. Walk-in freezers: walk-in freezer.
RepairNowUSA editorial review · Last substantively reviewed October 13, 2026 · Review standards
What to do now
Check power
Plug, breaker and GFCI, especially in garages and basements.
Check the setting
About 0°F.
Food safety
Food that still has ice crystals or is at 40°F or below can usually be refrozen. When in doubt, throw it out.
Common causes
Door seal
Warm air and frost.
Defrost failure
Frost buildup, fridge section warm.
Fan or compressor
Not cooling.
Garage cold
Some freezers do not run properly in very cold garages.
What to have ready when you call
- Property ZIP code, home or business
- Brand and model number (usually inside the door or on the back)
- Upright, chest or fridge freezer
- How warm it is
What happens when you call RepairNowUSA
- Describe what is happening in plain words and give the property ZIP code. You do not need to know which trade to ask for.
- RepairNowUSA checks for a participating independent provider who handles freezer repair in that area.
- If one is available, you are connected. The provider confirms timing, access, scope and price with you before any work.
- The provider, not RepairNowUSA, diagnoses and performs the repair.
RepairNowUSA is a referral and connection service. Provider availability and response times vary by location, time and demand, and are not guaranteed. Before you approve work, ask what was found, the price, the timing and what is not included.
Call 833-877-1717Freezer not freezing questions
How long will food stay frozen?
A full closed freezer holds about 48 hours, a half-full one about 24.
Do providers work on Frigidaire, GE, Whirlpool and other freezer brands?
Independent appliance providers commonly work on major brands such as Whirlpool, GE, Samsung, LG, Frigidaire, Maytag, KitchenAid, Bosch and Kenmore. Tell RepairNowUSA the brand and model. RepairNowUSA is not affiliated with any manufacturer, and warranty repairs may need the manufacturer’s own service network.
Can I call at night or on a weekend?
Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.
Authoritative references
These public sources give general safety context. They do not replace an on-site evaluation, and RepairNowUSA does not perform the work.