Garage door won’t close or keeps reversing?

A garage door stuck open leaves the property unsecured. Most often the safety sensors are blocked or misaligned, but a broken spring or cable is dangerous. Check the sensors, do not force the door, then call 833-877-1717. RepairNowUSA connects the request. An independent garage door technician does the repair.

Am I in the right place?Yes if the door will not close, closes then reverses, stops partway, or hangs crooked.

Is this urgent?Yes if the property cannot be secured, a car is trapped, or a spring or cable is broken.

What do I do next?Do the sensor check below. If anything looks broken, stay clear and call 833-877-1717.

Will not open: garage door won’t open. Spring snapped: spring repair. Off its track: off-track repair.

Call 833-877-1717

RepairNowUSA editorial review · Last substantively reviewed October 13, 2026 · Review standards

Technician patching drywall next to an open interior door — Describe the door position, movement pattern, visible damage and safety or access impact; the independent provider handles diagnosis and repair.

Safe checks

Safety sensors

The two small eyes near the floor on each side must face each other with nothing between them. Clean the lenses and check their lights. A blinking light usually means misalignment.

Lock button and wall control

Many wall controls have a lock or vacation button that disables remotes. Try the wall button directly.

Look for broken parts

A gap in the spring above the door, a loose cable or a crooked door means stop. Do not operate it again.

Springs and cables are dangerous

Garage door springs hold enormous tension. Never adjust, loosen or remove springs, cables or bottom brackets yourself. Only pull the emergency release when the door is fully closed: releasing a raised door with a broken spring can make it fall.

Why a garage door will not close

Blocked or misaligned sensors

The most common cause. See sensor repair.

Broken spring or cable

The door feels very heavy or hangs unevenly. See spring repair and cable repair.

Off track or bent track

Rollers out of the track. See off-track repair.

Opener problems

Travel limits, force settings or a failed board. See opener repair.

Securing the property in the meantime

If the door is stuck open

Move valuables out of the garage, lock the door between the garage and the house, and keep people away from the door opening.

If a car is trapped

Tell the operator. Do not try to lift a door with a broken spring.

What to have ready when you call

Property ZIP code, home or business
Where the door stops and whether it reverses
Whether the sensor lights are on or blinking
Any visible broken spring, cable or bent track
Opener brand, if known
Whether a vehicle is trapped

What happens when you call RepairNowUSA

Describe what is happening in plain words and give the property ZIP code. You do not need to know which trade to ask for.
RepairNowUSA checks for a participating independent provider who handles garage door repair in that area.
If one is available, you are connected. The provider confirms timing, access, scope and price with you before any work.
The provider, not RepairNowUSA, diagnoses and performs the repair.

RepairNowUSA is a referral and connection service. Provider availability and response times vary by location, time and demand, and are not guaranteed. Before you approve work, ask what was found, the price, the timing and what is not included.

Call 833-877-1717

Garage door questions

Why does my garage door go back up when I try to close it?

Usually the safety sensors are blocked, dirty or misaligned. Clear the path, clean the lenses and make sure both lights are steady. If it still reverses, call.

Can I close the garage door manually?

Only if the springs and cables are intact and the door moves smoothly. Pull the emergency release only with the door fully closed or with a technician’s guidance.

Can I call about a garage door at night?

Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.

Is a broken garage door spring dangerous?

Yes. Springs carry high tension. Do not try to repair or adjust them yourself.

Can a garage door be secured if it will not close?

Lock the interior door to the house, move valuables, and tell the operator the property is unsecured so the request is treated as urgent.