Stop using it
Use another bathroom until it is repaired.
Shower or tub leaking, not draining, or will not shut off?
A shower or tub leak often shows up somewhere else: a ceiling stain below, a soft floor or a wet wall behind. Stop using it, close the water if it will not shut off, then call 833-877-1717. RepairNowUSA connects the request. An independent plumber does the repair.
Am I in the right place?Yes for a shower that will not shut off, water leaking through the ceiling below, a tub that will not drain, or a dripping shower head.
Is this urgent?Urgent if water will not shut off or is leaking into the ceiling or floor below.
What do I do next?Close the main water if the valve will not shut off, then call 833-877-1717.
Water through the ceiling below: ceiling water damage. Tub filling with sewage: sewage backup.
RepairNowUSA editorial review · Last substantively reviewed October 13, 2026 · Review standards
First steps
Shut off the water
If the shower will not turn off, close the main valve. Some showers have access-panel valves behind the wall.
Check below
Look at the ceiling and walls below and beside the shower for stains or drips.
Hidden water behind tile
Cracked grout, a failed pan or a leaking valve body can soak the wall and subfloor for months. A soft floor or loose tiles can mean rot underneath.
Common shower and tub problems
Valve will not shut off
Worn cartridge or valve stem.
Leak into the ceiling below
Drain, overflow gasket, valve or pan.
Slow or no drain
Hair and soap buildup, or the main line. See clogged drain.
No hot water in the shower
Mixing valve problem, or the water heater.
What to have ready when you call
- Property ZIP code, home or business
- Shower, tub or combination
- Leak, drain, will not shut off, or no hot water
- Any stain or drip in the room below
- Whether you closed the main water
- Other bathrooms available
What happens when you call RepairNowUSA
- Describe what is happening in plain words and give the property ZIP code. You do not need to know which trade to ask for.
- RepairNowUSA checks for a participating independent provider who handles shower and tub plumbing repair in that area.
- If one is available, you are connected. The provider confirms timing, access, scope and price with you before any work.
- The provider, not RepairNowUSA, diagnoses and performs the repair.
RepairNowUSA is a referral and connection service. Provider availability and response times vary by location, time and demand, and are not guaranteed. Before you approve work, ask what was found, the price, the timing and what is not included.
Call 833-877-1717Shower and tub questions
Why is my shower leaking through the ceiling?
Common causes are the drain gasket, the overflow, the valve behind the wall, or the shower pan. A plumber tests each.
Can I call about a shower that will not turn off at night?
Yes. You can call 833-877-1717 at any time, including nights, weekends and holidays. Whether an independent provider can come out right away depends on your ZIP code, the time and provider capacity, so availability is not guaranteed.
Can I just regrout the shower?
Grout and caulk keep water off the wall but will not fix a leaking valve, drain or pan.
Will the wall need to be opened?
Sometimes. Many valves are reachable from an access panel; others need a small opening.
Authoritative references
These public sources give general safety context. They do not replace an on-site evaluation, and RepairNowUSA does not perform the work.